Shipping and Delivery
Order Processing
All orders will be processed and dispatched from our warehouses within 1-2 business days. During peak periods, please allow up to 4 business days for dispatch.
Shipping Time and Price:
Please note that the following shipping times are estimates based on our past experience. Delivery times are not guaranteed and may vary depending on the product you order.
United States:
- Free Shipping for orders over $60 USD
- Shipping cost: $4.99 USD for orders between $0 USD and $59.99 USD
- Delivery time: 7-15 business days
- Priority Fast Shipping: $7.99 USD (Delivery time: 4-8 business days)
United Kingdom:
- Free Shipping for orders over £50.00 GBP
- Shipping cost: £3.99 GBP for orders between £0 GBP and £49.99 GBP
- Delivery time: 7-15 business days
Australia:
- Free Shipping for orders over $90.00 AUD
- Shipping cost: $8.99 AUD for orders between $0 AUD and $89.99 AUD
- Delivery time: 6-15 business days
New Zealand:
- Free Shipping for orders over $100.00 NZD
- Shipping cost: $8.99 NZD for orders between $0 NZD and $99.99 NZD
- Delivery time: 7-19 business days
Canada:
- Free Shipping for orders over $85.00 CAD
- Shipping cost: $8.99 CAD for orders between $0 CAD and $84.99 CAD
- Delivery time: 7-12 business days
Europe:
- Delivery time: 4-12 business days
- Shipping cost: $4.99
Japan:
- Delivery time: 3-6 business days
- Shipping cost: $5.99
Asia:
- Delivery time: 3-22 business days (depending on your country)
- Shipping cost: $4.99
Other Countries:
- Cyprus, Finland, Malta, Mexico, Philippines, Sri Lanka, UAE, South Africa: 10-24 days - $14.99
- Afghanistan, Argentina, Azerbaijan, Bahrain, Bolivia, Bosnia & Herzegovina, Brazil, Brunei, Cambodia, Caribbean Netherlands, Chile, Colombia, Costa Rica, Ecuador, Falkland Islands, French Guiana, Greenland, Guadeloupe, Guyana, Iceland, Jersey, Moldova, Netherlands Antilles, Paraguay, Peru, Puerto Rico, Qatar, Saudi Arabia, Suriname, Uruguay: 10-20 days + 10 days in customs - $28.99 (Free shipping for orders over $150)
- Bangladesh, Cayman Islands, Faroe Islands, Fiji, Gibraltar, Iran, Iraq, Jordan, Oman: 15-35 days - $24.99 (Free shipping for orders over $200)
*All shipping times exclude clearance/customs delays.*
Shipping Protection
We offer Shipping Protection for $2.99 USD. Protect your order from damage, loss, or theft. You can enable or disable Shipping Protection at checkout.
Shipping Guarantee
We guarantee your order will arrive within 50 days, or you will receive a full refund. This policy applies worldwide, as some countries may experience delays in customs.
Taxes
Some countries charge taxes on international packages (e.g., India). Giani is not responsible for the taxes owed in these cases. We cover taxes for shipments to the US and certain European countries. If you have any questions about taxes, please contact us at hello@tryfeatherlab.com.
Reshipment Policy
It is the customer’s responsibility to provide accurate shipping information, including the full address, city/neighborhood, province/state (if applicable), apartment/house/suite number, zip code, and recipient’s name.
If the shipping information provided is incorrect, or the recipient cannot receive or pick up the package from their local post office, a reshipment will be required. A reshipment fee (equal to the original shipping cost) will be charged.
In cases where the address is incorrect and the item is destroyed at the post office, we will offer to reship the product at a 40% discount on the final price.